funny you say that rob, i just had my review on friday. since i started as service manager for the company i have made some changings in the right direction, our re-work numbers where 1 in 5 before i started, that is for every 5 trucks we worked on or built 1 would come back for the same work within a week, since i took over the operations last august the re-work numbers have dropped steady our new numbers are 1 in 15262. i also was able to get the inventory under control and the oem warranty work pay out to nearly 125000 per month. the owner was happy with what i have done and showed it with a 25%!!!!! increase in my salary. no kidding 25%!!!
this year i am working on getting new customers and winning over old customers we have lost in the last 10 years, that will be the real callange.
when i started the shop was a real mess and the guys where nearly unmanagable, it took time and showing them i was not like the others before me and spend alot of time on the floor and checking all work before it leaves the shop, i had some long days, nights and some weekends. the guys came around and now i find very little wrong with the work they do. i had to only fire one person, that was the biggest surprise to the owner, i was able to get them to take some pride in what they do and it has showed.
today was again a step to show the guys what we can do and where the company is going.
