new shift shaft seal leaking

[Bob_Roller]

Mr. Riden and nothing :  seal measures 15 x 24 x 7, which is also stamped on the seal itself.

Bob_Roller, there is no part # on the seal, receipt says 23 11 1 006 124.

I did the silicone sealant yesterday and took the bike out for a ride today, seems to have done the job.  Not a drop has appeared after a 30 minute ride.  

If you guys think its warranted, Ill get the larger seal and replace it again.

Thanks.  

The part number you gave  is for a shift shaft seal, but it's for R-60, R-69, R-70, and R-90 bikes.

I think the dealer owes you a free seal at the least bit, for the hassle you've gone through, on behalf of their mistake !!!

If you go to REALOEM.com, and put the part number into their search box, it will give the bikes it's applicable to.

[MrRiden]

Wrong part! screw the dealer. In S.F. go see Dave
http://www.yelp.com/biz/recommended-service-san-francisco
been there
rich

[rob650]

Its clear from everyone's responses that I got the wrong size seal from
the dealer.  Looking over the microfiche at Hammersly, there are 2 different part numbers / sizes listed. - looks like CalMoto sold me the smaller one both times.  I'll see what they'll do for me tomorrow.

[rob650]

Went to the dealer and explained the situation by saying I was confident I had been given the wrong size seal on my last two visits, and had checked against four other BWM dealer online microfiches to verify that the part # I needed for this bike wasn't the one listed on the sales receipt.

I gave him the VIN.  The parts counter man implied that it was my fault i got the wrong seal, because "The VIN says you have an R65 LS.  You should have told us that instead of a standard R65".  I assured him its a standard R65 and that I knew the difference between the two models, he insisted that the VIN tells him LS, so its a different part #.

He said the shaft seal I should have asked for fits only the r45 and the r65LS.  I asked if he was sure he didn't mean that was the range of bikes it covered, he said no, just those two models.

There was about a dozen things wrong with this entire conversation, but he had the right seal in stock and I just wanted to get it and split.  I didn't want this to turn into an argument, and my brain was racing in that direction.

I wasn't aware of drivetrain differences between the two models, just cosmetic stuff.  Did I learn something new today about R65's, or did I get played by the parts man?

I am the 4th owner, could be possible my bike had been in a crash and the owner didn't want to pay for new LS parts (?)  I dunno.  

[MrRiden]

Parts guy cant find his ass in the dark with both hands and a flashlight! Nothing gave you the correct pat # previously and it is the same part I used in my no longer leaking LS. Parts guy lie! Big time. Go elsewhere.
rich

[nhmaf]

Post the dealer info on this web site so that others can avoid this clearly incompetent and unethical dealer.   He played you to avoid admitting a simple error and giving you an $8 seal, which will now cost him hundreds or thousands of dollars in lost business.    The seals are the same, the engines are the same, the parts guy is a lying idiot - or else has has been thoroughly trained by one.

Who ever heard of "the customer is always right"?

[Bob_Roller]

I'm not sure about the R45, but from '81 through about '95 I believe all the airhead bikes used the same 5 speed transmission.

Did a quick check on the REALOEM.com site, and starting with a production date of 09/80, all the airhead bikes used the same transmission, from the R45 up to the R100.

[rob650]

CalMoto in Mountain View, CA.

After the parts guy made that statement about there being different trannys for standards and LS's, I was mighty confident that one of us had been smoking crack earlier.

MrRiden - thanks for the heads-up about Dave, Ill try him out the next chance I can.  

Relived to know that my bike isn't an LS that's been hiding in the closet all these years...Closets are for clothes.

[Justin B.]

It still may be an LS but as everyone hs pointed out there is no transmission difference.  I would talk with the dealership manager and inform him that this issue is being well followed on-line...

[MrRiden]

The best defense a "Mobile Tradition" BMW owner can arm themselves with, when going to the palace of shiny bikes with gas gauges, is accurate information. Brothers and sisters do not allow yourselves to be placed in the hands of a parts person who in my case isn't as old as my bike. Go to the parts fiche yourself then step up to the counter and in a definitive voice snap out the numbers while making direct eye contact. The counter person may hesitate, quiver even, but you know that you have the http://realoem.com diagram printout in your back pocket to steer this lost soul in the right direction. The devil himself lurks in the shiny bike palace, all you need is your serial number, the fiche and a little help form http://bmwr65.org and the demon will be dispatched by your mighty words!
Amen,
rich

[suecanada]

Right on Rich and it works for we women owners too who historically have been taken once to the cleaners by "mechanics" and the parts guys! Once you hit a few part numbers and fault diagnoses right on..they start listening and lots of respect follows. The best part for us is that we get admiration too!!!

[Bob_Roller]

The parts department of any organization, is the downfall of many a business.

More companies need to have a service technicians as the 'parts guys', people that know the machine, and it's parts.

I deal with this on a daily basis at work, and for the last 32 years in the aviation industry.

Best thing to do, if you a 'airhead unfriendly' dealer, is to do business on line with some of the reputable dealers out there around the world.

[montmil]

The best defense a "Mobile Tradition" BMW owner can arm themselves with, when going to the palace of shiny bikes with gas gauges, is accurate information. Brothers and sisters do not allow yourselves to be placed in the hands of a parts person who in my case isn't as old as my bike. Go to the parts fiche yourself then step up to the counter and in a definitive voice snap out the numbers while making direct eye contact. The counter person may hesitate, quiver even, but you know that you have the http://realoem.com diagram printout in your back pocket to steer this lost soul in the right direction. The devil himself lurks in the shiny bike palace, all you need is your serial number, the fiche and a little help form http://bmwr65.org and the demon will be dispatched by your mighty words!
Amen,
rich

Nicely played, Rich [smiley=thumbsup.gif] This mantra should also work while shopping at many retailers populated with teen-something "sales representatives".

Don't know if I'm just getting cranky in my senior years, or the clerks are just plain ol' stupid, but many times something just ain't right.

I, too, wonder what happened to the customer is always right... even when he's wrong. At least he'll come back...

Monte