The New And Improved Unofficial R65 Forum V2

General Category => General Announcements => Topic started by: MightyManfred on March 12, 2010, 08:01:41 PM

Title: Great Customer Service (Bob's BMW)
Post by: MightyManfred on March 12, 2010, 08:01:41 PM

I just wanted to let folks in the US of A know that Bob's BMW stands up for their customers. I ordered a new throttle cable for my R80RT and it arrived in 4 days. But the plastic sheathing was cut, exposing over an inch of the metal winding that surrounds the cable. Curses! This was Thursday, 11 March and I had a nice ride to a family event planned for Sat the 13th. I called Bob's right away and they volunteered to send another cable to before I returned the bad one. And when Don heard my situation, he put the replacement cable in FedEx next day delivery at no cost to me! The cable arrived Friday, in perfect condition, and is installed. Bad cable goes back to them on Monday and they will pay me for the postage.

Bob's BMW = a good vendor for airhead owners

Title: Re: Great Customer Service (Bob's BMW)
Post by: Rob Valdez 79 R65 on March 14, 2010, 09:09:20 PM

Thank you, Manfred.  Good stories are nice to hear! :)