The New And Improved Unofficial R65 Forum V2
Technical Discussion => BMW Technical Q&A, Primarily R65 => Topic started by: AlfromNH on January 17, 2014, 04:51:21 PM
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I received my order from Motobins today. The pressure plate was wrapped in bubble wrap and a cardboard sleeve and put in a paper mailing envelope with all the other items. After being tossed around for 2 weeks and 5,000 miles, it came out looking like this:
(https://bmwr65.org/smf/proxy.php?request=http%3A%2F%2Fi1350.photobucket.com%2Falbums%2Fp763%2Facarey3%2FDSCN1075_zpsf97da845.jpg&hash=fa0d06c3b4136977422734d6dd310e10e78341c0) (http://s1350.photobucket.com/user/acarey3/media/DSCN1075_zpsf97da845.jpg.html)
Not only that, but the envelope had split open and had to be taped shut by my local post office. Apparently, the neutral switch I ordered fell out somewhere along the way. :'(
Now, I'm not trying to publicly pitch a beef against Motobins, I fully expect this to turn out well. I'm trying to get opinions on whether I should even consider using this pressure plate. I know what I think.
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After taking the package to the US Postal office nearest you, first thing I would do, is to dispute the charges with your credit card issuing bank .
I would blame Motobins, that pressure plate should have been in a box, not an envelope .
It's a heavy part with a thin edge on the sheet metal flange of the plate, throw it once and the envelope will be cut open . :-/
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Might be better if he contacts Motobins first and gives them a chance to make it right before disputing the charges. If it was me, I'd ask Motobins to resend the order in a box, with expedited shipping, free of charge.
But back to the question... I'm sure you're thinking straight Al. I wouldn't think of putting that in a motorcycle.
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I do blame Motobins, but I'm going to give them a chance to make it right before I consider other options. It's a damn shame, but stuff happens. :(
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Include the photo along with your comments. The shipping department individual needs this issue brought to his/her attention.
Keep your temper in check while you write your email of concern.
'Bins will make it right.
Now... Go out and continue refurbishing that R65. A few beers will help.
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It's ok Monte, I'm not really that upset. I sent an email with pics, we'll get it sorted. Thanks for your help, guys.
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A side note; my new master cylinder from MB also came in an envelope. It was wrapped in copious amounts of bubble wrap but still, when ordering a $150 part that is to be shipped a long way I would have thought a box would be a minor concern for the added protection. But all is well after all and I hope to be out riding in the near 80°F weather this weekend.
(rubbing in the weather intended) :)
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(rubbing in the weather intended) :)
yeah thanks for that! >:(
;)
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After I declined their initial offer of a partial refund on the damaged part, Motobins has agreed to ship a replacement pressure plate, along with the missing neutral switch, free of charge.
All good, bravo Motobins!
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Well good on them. Hopefully it wasn't much of a hassle to get to their second offer.
I only ever placed one (large) order with them. I actually wrote them because it got here quickly and was superbly packed. Depending on how your situation turned out I was thinking I'd leave them as a one trick pony.
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I am glad that they've done the proper thing to make it right - I've only had good experiences with them, but I haven't bought anything from them in the past year.
Sounds like some wingnut rookie is working in their shipping department now..
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Now they tell me the only one they have left in stock is also damaged, but not as bad as mine. I can have that one, or a refund. >:( guess ill take the refund and buy a known good one locally.
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When it rains it pours, eh?
If you don't go with a replacement neutral switch from the bins, bmw2valve.com has an aftermarked neutral switch in stock, pn: 6131097 Looks to be all brass, like the improved, aftermarket switch that Motobins sells.
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The situation ' sucks ', but at least Motobins is refunding your money .
I give them credit for doing what is right for the customer .
But I do question their offer of reduced price, when they know as well as you do, that the part may not work correctly when you install it, then you are stuck with a bad part with no recourse .
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But I do question their offer of reduced price, when they know as well as you do, that the part may not work correctly when you install it, then you are stuck with a bad part with no recourse .
You can't blame 'me for trying, tho ;)
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Luca: motobins is resending the neutral switch. I'll keep my fingers crossed :P
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Myself, I'd straighten it out and use it.
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I'm actually considering that at this point. ::)
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After straitening it check with a loupe that there is no cracks in the metal... You do not want the plate to break when spinning ...
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Looks like you might be good, but for future reference, Motorworks (http://www.motorworks.co.uk/) is another similar operation to Motobins that I use quite a bit. I'm not sure what their shipping policies to NA are but I have found them to be as good and often more competitive on price than bins.
One other that I have used on occasion and had good service is James Sherlock (http://www.james-sherlock.co.uk/), the only reason I have not used them as much is their website is not as good and you need to e-mail to finalize pricing.
And from the Fatherland, I have had good service from BMW Bayer (http://www.bmwbayer.de/) for the R65 and Kirsch BMW (http://www.bmw-kirsch.de/onlineshop/index.php?cat=c1_MOTORRAD.html) for BMW gear and F650 GS accesories.
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... Motorworks is another similar operation to Motobins that I use quite a bit. I'm not sure what their shipping policies to NA are...
Motorworks just recently began shipping to the Colonies after a lengthy "no ship to USA" issue. Why? I've heard several guesstimates for their reason but not worth repeating gossip.